Wyvo Terms of Use

1. The agreement

These Terms of Use ("Terms") are an agreement between you and Wyvo of Italy ("we", "us"), the operator of the Wyvo mobile app ("Wyvo"). By creating an account or using Wyvo, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Wyvo.

If you downloaded Wyvo from the Apple App Store and these Terms are not provided to Apple as a custom licence agreement, these Terms supplement Apple's Standard Licensed Application End User License Agreement. Where they conflict for iOS users, Apple's agreement applies to the extent the conflict concerns the licence to the app.

2. Who can use Wyvo

You must be at least 18 years old to create an account or use Wyvo. By using Wyvo you confirm that you are 18 or older and that you can enter into this agreement. We will close accounts we learn belong to someone under 18.

3. Your account

You can sign up with an email address and password, or with Sign in with Apple or Sign in with Google. Keep your sign-in details secure and tell us if you think someone else has accessed your account. You are responsible for activity on your account. Give accurate profile information, because your plans depend on it.

4. Health disclaimer

Check with a doctor or other qualified professional before starting a new diet or exercise programme, especially if you are pregnant or breastfeeding, have or had an eating disorder, are injured, take medication, or are managing a health condition such as diabetes or heart disease. Stop exercising and seek medical help if you feel pain, dizziness, shortness of breath or other warning signs. Do not ignore or delay professional advice because of something you read in Wyvo. In an emergency, contact your local emergency services.

Calorie, macro and energy figures are estimates. Your needs may differ.

5. AI-generated content

Meal plans, workout plans and coach replies are generated automatically by AI models (Google Gemini and Gemma models, used through the Google Gemini API). They are not written or reviewed by a person, a doctor or a dietitian before you see them. AI content can be inaccurate, incomplete, outdated or unsuitable for you, and you use it at your own judgement.

• Allergies and intolerances: Wyvo checks generated meal plans and coach replies against the allergies and diet you declare, but this check can miss things, such as hidden ingredients, brand differences or cross-contamination. Always check ingredients and labels yourself if you have allergies.
• Exercise: choose weights and intensity that are safe for you, and use proper form.
• Reporting: if you see content that is wrong, harmful or offensive, email [email protected].

6. Subscriptions

Wyvo offers two paid plans, Wyvo Pro and Wyvo Max, each as a monthly or annual auto-renewing subscription. Pro includes AI meal and workout plans, with a monthly plan refresh, and progress analytics. Max includes everything in Pro, plus the AI coach (with daily message limits) and frequent AI plan regeneration, subject to fair-use limits. Daily and monthly usage limits apply to all AI features to protect the service from abuse. Separately, we may give a person lifetime Pro or Max access ourselves; lifetime access cannot be purchased, is not a store subscription, and ends if that account is deleted. The plans screen in the app shows exactly what each plan includes before you buy.

• Price: the price, in your local currency, is shown in the app before you confirm a purchase. Prices can vary by country and can change; a price change applies only to later billing periods, as Apple or Google require.
• Payment: payment is charged to your Apple ID account or Google Play account when you confirm the purchase. We never receive your card details.
• Automatic renewal: your subscription renews automatically for the same period unless you cancel it at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends.
• Manage or cancel: in your App Store subscriptions (Settings, then your name, then Subscriptions) or your Google Play subscriptions. The subscription option in Wyvo's Profile screen opens these pages. After you cancel, you keep access until the end of the period you paid for.
• Refunds: refunds are handled by Apple or Google under their own policies. We cannot issue refunds for store purchases. Apple: reportaproblem.apple.com. Google Play: your order history in Google Play.
• Restore purchases: if you reinstall Wyvo or change phones, sign in to the same Wyvo account and tap Restore Purchases, using the same Apple ID or Google account that made the purchase.

7. Free trial

New accounts get a 7-day free trial, provided by us, that includes the Wyvo Pro features. The trial starts when your account is first set up on our servers.

• No payment method is needed to start it.
• It is never converted into a paid subscription automatically, and you are never charged when it ends.
• When it ends, Pro features lock until you choose a paid plan. You can still export your data, delete your account, restore a purchase or sign out.

8. Deleting your account

You can delete your account at any time in the app (Profile, then Delete Account) or by email. See Delete your Wyvo account.

9. Acceptable use

Use Wyvo only for your own personal, non-commercial fitness and nutrition planning. Do not:

• break any law, or use Wyvo to harm yourself or others;
• try to get the AI coach to produce harmful, hateful, sexual, violent or illegal content, or to bypass its safety rules;
• access another person's account or data, or share your account;
• probe, scan, overload or interfere with Wyvo's servers, or get around plan limits, rate limits or payment;
• copy, resell, reverse engineer or build a competing service from Wyvo, except where the law allows it;
• use automated tools to access Wyvo or collect its content.

10. Your content

You own the information you enter, such as your logs and coach messages. You give us permission to store and process it only to provide Wyvo to you, as described in the Privacy Policy. You may use the plans and replies Wyvo generates for your own personal use.

Wyvo itself, including its design, software, name and logo, belongs to us or our licensors. We give you a personal, non-transferable, revocable licence to use the app under these Terms.

11. Third-party services

Wyvo shows exercise videos from YouTube and meal photos from Pexels, uses Apple and Google for sign-in and payments, and can read data from Apple Health or Health Connect with your permission. These services are run by other companies under their own terms. Photos show example dishes and may not match your meal exactly. We are not responsible for third-party content.

12. Changes to Wyvo

We may add, change or remove features, and Wyvo may sometimes be unavailable, for example during maintenance or an outage of a service provider. If we remove a feature that is central to a paid plan, we will tell you in the app.

13. Termination

You can stop using Wyvo and delete your account at any time. We may suspend or close your account if you seriously or repeatedly break these Terms, if the law requires it, or to protect Wyvo or other people. Where reasonable, we will tell you first and give you a chance to export your data. Sections 4, 5, 10, 14, 15 and 16 continue after your account ends.

14. Disclaimers

To the extent the law allows, Wyvo is provided "as is" and "as available", without warranties of any kind, including fitness for a particular purpose, accuracy of content or uninterrupted service. We do not promise any particular result, such as weight loss or strength gains. Nothing in these Terms limits rights you have as a consumer that cannot be limited by contract.

15. Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for loss of data, profits or goodwill, arising from your use of Wyvo. Our total liability to you for any claim about Wyvo is limited to the amount you paid for Wyvo in the 12 months before the claim.

We do not exclude or limit liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by our negligence, or for fraud.

16. Governing law

These Terms are governed by Italian law and applicable European Union law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in your local courts. Please contact us first so we can try to resolve any problem informally.

17. App Store and Google Play terms

If you got Wyvo from the Apple App Store:

• These Terms are between you and us, not Apple. We, not Apple, are responsible for Wyvo and its content.
• Apple has no obligation to provide maintenance or support for Wyvo.
• If Wyvo fails to meet an applicable warranty, you may notify Apple, and Apple may refund the purchase price. Apple has no other warranty obligation for Wyvo.
• We, not Apple, are responsible for handling any claims about Wyvo, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
• You confirm that you are not in a country subject to a U.S. Government embargo and are not on a U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you got Wyvo from Google Play, the Google Play Terms of Service also apply to your purchase.

18. Changes to these terms

We may update these Terms. We will change the date at the top of this page and, for material changes, tell you in the app before they take effect. If you keep using Wyvo after that, the new Terms apply. If you do not agree, stop using Wyvo and delete your account.

19. Contact

Wyvo, Italy
Email: [email protected]

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